Please note that after a new user leaves a comment on your live video, they will be added to the list of your chatbot subscribers, but you will not be able to send them a campaign or a message. You can also change your trigger settings: add a keyword or set a callback interval. You can also set the callback interval from 1 minute to 24 hours - the flow will not restart when the same keyword is entered. You can also create and configure your own trigger to launch the flow only when a specific keyword or comment is received. For example, questions about the price or whether a product is in stock. Such a flow can be used to answer frequently asked questions from users about your current event. The flow starts when a viewer posts a comment during your Instagram live video stream. However, after this user contacts you via the chatbot, you can send them a campaign or a message. Please note that after a new user leaves a comment on your post, they will be added to the list of your chatbot subscribers, but you will not be able to send them a campaign or a message. To change your trigger settings, for example, to select a new post, add a keyword, or set a callback interval, click "Edit the trigger." You can also set your callback interval from 1 minute to 24 hours - the flow will not restart when the same keyword is entered. Write from one to several keywords that will start the flow. Next, choose whether to reply to comments on any post or a specific one.įor the "For specific post" option, select a post from the list. You can also create and configure your own trigger to launch the flow only when a specific keyword or comment on a specific post is received. To enable the trigger, toggle the switch to the active position. We recommend you personalize the content of the message depending on the context of the post itself and your business niche to send users relevant information. For example, questions about the price, delivery, registration, or whether a product is in stock. The flow starts when a user leaves a comment on your Instagram post. To set the interval, click Edit Trigger and select a time. You can set up a cool-down interval for launching a flow between 1 minute and 24 hours - so your bot won’t launch a second time within the specified interval. Users who mention you in their stories become your chatbot subscriber. We recommend you personalize the content of the message depending on your business niche to send users relevant information. With this trigger, you can quickly respond to all mentions of your service, building communication with your customers. The flow starts when users mention the business account linked to your chatbot in their Instagram story.įor the flow to start, the user account who mentions your account must be public, and their story must be open to everyone. Here, you can write a little about your bot and its features – how the bot can be useful, what information the bot can provide, how often the bot will send messages, and the content of those messages. You can use the Filter element to check the status of your profile subscription. after the user sends your business page a direct message.Ī user can be a subscriber of your Instagram chatbot, but not a subscriber of your Instagram business account profile. The flow starts after a user subscribes to your chatbot - i.e. Navigate to the “Bot Structure" tab and choose a trigger. You can create your own new triggers to get more functionality.Ĭhoose your bot. By default, there are flows for "Welcome message," "Standard reply," "Story mention," "Unsubscribe from bot," and quick reactions to the story in the form of emoji.
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